Operations Manager (Non-Exempt) - PM Shifts
Location
Cleveland, Ohio, United States
Work type
Onsite
Employment
Full Time
Experience
0-10 years
Compensation
Compensation not disclosed
Posted
7h ago
Summary and responsibilities
Role overview
Summary
- Supervise and coordinate overnight activities across all departments: housekeeping, front desk, BISTRO.
- Supervise and coordinate overnight activities across all departments: housekeeping, front desk, BISTRO.
- Ensure guest satisfaction by resolving issues, handling special requests, and maintaining service standards.
- Conduct property walkthroughs to ensure cleanliness, safety, and operational readiness.
- Monitor and respond to emergency situations, following established safety protocols.
- Perform nightly audits and reconcile financial transactions in coordination with front office staff.
- Communicate overnight incidents and operational updates to day-shift leadership.
- Support overnight staffing needs, including scheduling, training, and performance oversight.
- Maintain inventory of essential supplies and report any shortages or maintenance concerns.
- Enforce hotel policies and procedures consistently and professionally.
High school diploma or equivalent required; hospitality or business degree preferred.
- Minimum 2–3 years of hotel operations experience, with supervisory or managerial experience strongly preferred.
- Strong leadership, communication, and problem-solving skills.
- Familiarity with property management systems (PMS) and basic accounting procedures.
- Ability to work independently and make sound decisions under pressure.
- Must be able to stand, walk, and lift up to 25 lbs for extended periods.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Updated 7h ago
Candidate fit
Skills and qualifications
Required skills
Experience
0-10 years
How this role is positioned
Role classification
Job domains
Employment
Full Time
Contract duration
Permanent
Global hiring
Location specific
Location, schedule, and role shape
Work setup
Work conditions
Context on the employer
Company snapshot
Company
Courtyard by Marriott Cleveland UCI
Team size
51-200
Location
Cleveland, Ohio, United States
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Operations Manager (Non-Exempt) - PM Shifts
Cleveland, Ohio, United States • Full Time