Operations Manager

Position – Executive/ Sr. Executive / Ast. Manager/ Manager - Fleet Operations

Experience:* 3–5 years in operations within the cold chain or temperature-controlled logistics industry*.

Salary – 25k to 35k (Depends on experience)

Industry – Cold Chain Logistics.

Position Overview

We are seeking a highly organized and proactive Fleet Operations Executive to manage daily fleet activities for our cold chain transportation operations. The ideal candidate will be responsible for monitoring vehicle movement, ensuring temperature compliance, coordinating drivers, and maintaining smooth operational flow. Strong communication skills, problem-solving ability, and hands-on experience in reefer fleet operations are essential.

Key Responsibilities –

Fleet Monitoring & Operations

Oversee day-to-day operations of the cold chain fleet, including reefer trucks and containers.

Monitor vehicle movement, trip schedules, temperature logs, and route planning, Set and monitor CMS and FASTag operations for all vehicles.

Ensure timely dispatch and delivery of shipments as per client and operational requirements.

Track reefer temperature performance and coordinate corrective actions when required.

Arrange return loads for vehicles to improve fleet utilization and reduce empty running.

Driver Coordination & Management

Assign drivers, monitor duty hours, and ensure proper trip planning.

Ensure drivers follow safety guidelines, temperature protocols, and operational SOPs.

Address driver issues and escalate operational concerns when necessary.

Be available 24x7 to attend customer, vendor, and driver calls whenever required.

Handle emergency situations such as vehicle breakdown, accident, theft, or operational issues and visit the site whenever necessary.

Maintenance & Compliance

Coordinate with maintenance teams for vehicle servicing, reefer unit checks, and breakdown handling.

Maintain records of periodic maintenance, repairs, and reefer calibrations.

Ensure vehicle compliance with RTO, insurance, permits, fitness certificates, and statutory norms.

Documentation & Reporting

Maintain trip sheets, fuel records, temperature records, and vehicle logbooks.

Prepare operational MIS reports, daily movement reports, and fleet performance summaries.

Support billing by providing accurate trip and utilization data.

Vendor & Client Coordination

Coordinate with external vendors for repairs, servicing, and emergency support.

Communicate with clients regarding vehicle status, delivery timelines, and temperature-related updates.

Ensure customer service levels are maintained during transit.

Maintain continuous communication with customers and vendors regarding vehicle movement, delivery updates, and emergency situations.

Ensure timely response and resolution of operational concerns raised by customers, vendors, or drivers.

Maintenance & Cost Control

Monitor fuel consumption, vehicle expenses, and operational costs to ensure cost control and efficiency.

Coordinate immediate support during vehicle emergencies and ensure minimum downtime.

Ensure vehicle running and operational costs are maintained within approved budget.

Required Skills & Qualifications

Minimum 3 years of experience in fleet operations, preferably in cold chain or refrigerated transport.

Strong understanding of reefer trucks, temperature-controlled logistics, trip planning, and route management.

Working knowledge of GPS tracking systems and temperature monitoring tools.

Proficient in MS Excel, email communication, and reporting.

Strong coordination, communication, and follow-up skills.

Ability to work in fast-paced operational environments and handle emergencies.

Pay: ₹15,415.54 - ₹38,659.71 per month

Work Location: In person