Logistics Operations Manager

We are looking for an experienced Logistics Operations Manager to oversee day-to-day logistics operations, coordinate with vendors and internal teams, and ensure efficient and timely execution of operational activities.

Key Responsibilities
1. Team Management & Operational Oversight

• Lead, manage, and guide the logistics team by setting daily priorities, monitoring performance, reviewing deliverables, and resolving operational bottlenecks.

• Ensure zero untracked orders and maintain delivery TAT standards across both sales channels.

• Review daily shipment tracking reports submitted by the logistics executive and take immediate action on delays, exceptions, and pending deliveries.

• Monitor overall operational efficiency and ensure smooth coordination across all logistics activities.

1. Escalation Management & Claims

• Take ownership of all operational escalations, including delayed deliveries, missing shipments, damaged goods, and logistics partner disputes.

• File, manage, and follow up on insurance claims for lost or damaged shipments, ensuring end-to-end resolution.

• Coordinate with logistics partners to resolve escalations within defined SLAs.

• Maintain a comprehensive escalation log covering issue types, responsible parties, resolution timelines, and final outcomes.

• Identify recurring operational issues and share insights and recommended process or policy improvements with management.

1. Logistics Vendor & Partner Management

• Manage relationships with all logistics partners, including rate negotiations, commercial terms, and service-level agreements (SLAs).

• Evaluate and select logistics vendors based on cost efficiency, service coverage, delivery performance, and reliability.

• Cross-verify logistics invoices against agreed rate cards and contractual terms to ensure billing accuracy.

• Monitor and analyse delivery performance, service quality, and operational efficiency across all logistics partners.

• Identify opportunities to optimise logistics costs and improve partner performance.

1. Finance Coordination & Reporting

• Reconcile monthly logistics expenses and ensure accurate tracking of shipping costs.

• Reconcile COD remittances received from logistics partners against delivered orders and identify any discrepancies.

• Coordinate with the finance and accounts teams to resolve billing issues, payment mismatches, and outstanding remittances.

• Prepare and submit regular logistics performance, cost, and reconciliation reports to management.

• Ensure timely follow-up on pending invoices, credit notes, claims, and financial disputes.

Requirements

• 4–5 years of relevant experience in Operations, Logistics, Supply Chain, or a related field.

• Previous experience in a managerial or team-handling role will be preferred.

• Strong vendor management, coordination, and negotiation skills.

• Good analytical, problem-solving, and decision-making abilities.

• Strong knowledge of MS Excel / Google Sheets and MIS reporting.

• Ability to manage multiple activities, priorities, and deadlines.

• Experience in logistics, courier, transportation, or e-commerce operations will be an advantage.

• Good communication and interpersonal skills.

What We Offer

• Attractive salary package

• Performance-based incentives

• Career growth opportunities

• Exposure to end-to-end logistics and supply chain operations

• Professional and collaborative work environment

If you are interested and meet the above requirements, please apply by sending your resume and portfolio to hr@shipflick.io

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

• Health insurance

• Internet reimbursement

• Leave encashment

• Life insurance

• Paid sick time

• Paid time off

Ability to commute/relocate:

• Calicut, Kerala 673004: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Logistics Operations: 4 years (Preferred)

Language:

• Hindi (Required)

• English (Required)

Work Location: In person