Business Contact (BC) / Operations Manager –FedEx

Job Overview

Location: Birmingham, AL
Job Type: Full-Time
Work Location: In Person
Schedule: Schedule may include weekends, holidays, and extended shifts based on operational needs.
Pay: $1,000–$1,500 per week, based on experience

Position Summary

We are seeking a dependable, experienced Business Contact (BC) / Operations Manager to oversee daily last-mile delivery operations in Birmingham, Alabama.

This is a hands-on management role responsible for morning dispatch, route execution, driver performance, staffing, service performance, safety, and fleet readiness.

This position requires an in-person presence for dispatch. The BC serves as a primary operational contact between company leadership, drivers, and terminal personnel and is expected to respond quickly to staffing, route, vehicle, and service issues throughout the day.

The ideal candidate is organized, proactive, comfortable holding employees accountable, and able to make sound decisions in a fast-paced delivery environment.

Responsibilities

• Be physically present for morning dispatch and oversee daily startup operations

• Confirm driver attendance and ensure all routes are appropriately staffed

• Prepare and manage driver schedules, route assignments, and daily coverage

• Review package volume, route assignments, staffing, and vehicle capacity before dispatch

• Adjust routes, redistribute stops or packages, and coordinate coverage when needed

• Monitor route progress and service performance throughout the day

• Troubleshoot delays, service failures, vehicle issues, staffing shortages, and other operational concerns

• Coordinate route rescues or additional driver support when necessary

• Serve as a primary operational contact with terminal personnel

• Communicate service, staffing, safety, and performance concerns to company leadership

• Manage, coach, and support drivers on a daily basis

• Address attendance, performance, safety, and customer-service concerns promptly

• Document coaching, performance issues, and disciplinary matters as appropriate

• Assist with hiring, onboarding, and training new drivers

• Conduct ride-alongs or field observations as needed

• Help maintain appropriate staffing levels for daily and peak operations

• Monitor service metrics, route performance, missed deliveries, and recurring operational issues

• Identify opportunities to improve route execution, productivity, and service quality

• Promote and enforce company safety policies and applicable delivery requirements

• Assist with driver qualification, training, and compliance documentation

• Coordinate daily vehicle assignments and fleet availability

• Identify maintenance or repair needs and communicate them promptly

• Help ensure vehicles are available and ready for scheduled routes

• Maintain schedules, staffing records, operational documentation, and other required records

• Review and submit payroll or timekeeping information as assigned

• Step in to assist with a delivery route when operationally necessary

• Perform additional management and operational duties as needed

Qualifications

• Previous management or supervisory experience required

• Experience in last-mile delivery, transportation, logistics, route management, or similar operations strongly preferred

• Experience supervising drivers or route-based employees strongly preferred

• Previous Business Contact (BC), FedEx Ground contractor, P&D, dispatch, or route-management experience is highly desirable

• Strong leadership and communication skills

• Strong organizational and problem-solving abilities

• Ability to make quick, effective decisions in a fast-paced environment

• Comfortable coaching employees and addressing performance concerns

• Ability to manage multiple drivers, routes, vehicles, and priorities simultaneously

• Basic computer, scheduling, and reporting skills

• Valid driver’s license and acceptable driving record

• Ability to meet applicable driver qualification requirements if route coverage is needed

• Reliable transportation

• Availability for early mornings, weekends, holidays, and extended hours when operationally necessary

Work Environment

This is not an office-only management role. The BC will work across terminal, field, vehicle, and administrative settings and should expect to be actively involved in daily operations.

The position includes:

• Early-morning, in-person dispatch

• Regular interaction with drivers and terminal personnel

• Field observations and ride-alongs when needed

• Availability to respond to operational issues throughout the workday

• Occasional route coverage or delivery assistance when necessary

Ideal Candidate

The right candidate will take ownership of daily operations, anticipate problems before they escalate, communicate clearly, and maintain accountability across the team.

We are looking for someone who can balance staffing, service, safety, vehicle readiness, driver performance, and route execution while maintaining a professional and supportive work environment.

Candidates with prior experience as a Business Contact (BC), Operations Manager, Route Manager, P&D Manager, Dispatch Manager, or management experience with a last mile delivery contractor are encouraged to apply.

Pay: $1,000.00 - $1,500.00 per week

Work Location: In person