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BBirchstone
Birchstone•Residential Property Management

Assistant Property Manager

Location

Irving, Texas, United States

Work type

Onsite

Employment

Full Time

Experience

2-5 years

Compensation

Compensation not disclosed

Posted

7h ago

Summary and responsibilities

Role overview

Summary

The Assistant Property Manager supports the Property Manager in daily operations, focusing on rent collection, financial tasks, and resident satisfaction. This role involves providing exceptional customer service, assisting with leasing and renewals, and ensuring property standards and compliance are met.

Assistant Property Manager

The Assistant Property Manager supports the Property Manager with daily operations, leasing, resident services, rent collection, accounting, compliance, and team oversight. The role is responsible for maintaining high resident satisfaction, supporting property performance, and representing Birchstone standards and company values.

Key Responsibilities:

  • Assist the Property Manager with all aspects of property operations, resident satisfaction, budgeting, and company standards.

  • Provide exceptional customer service and build positive relationships with current, prospective, and former residents.

  • Assist with oversight, training, and support of leasing and service teams.

  • Support leasing activities, including property and unit showings, application verification, lease renewals, and compliance with Fair Housing requirements.

  • Lead rent collection efforts, post rental income, make bank deposits, perform reconciliations, and support property accounting functions.

  • Assist with evictions, utility cut-offs, renewals, notices, leases, and addendums as needed.

  • Maintain accurate resident lease files, computer records, forms, reports, and administrative documentation.

  • Inspect move-out units, document and photograph conditions, and inspect make-ready units to ensure readiness for new residents.

  • Resolve resident concerns while maintaining exceptional customer service.

  • Ensure required property permits and licenses remain current.

  • Monitor market conditions and recommend pricing, efficiency, and process improvements.

  • Research resident amenities, activities, and programs that enhance property value and revenue.

  • Assist with team training on resident service, leasing techniques, and best practices.

  • Conduct regular property and unit inspections to ensure properties are show-ready, compliant, safe, and operating efficiently.

  • Assist with corporate and regional initiatives, special projects, capital improvements, and project monitoring.

  • Participate in property meetings and serve as a resource to team members.

  • Perform other duties as assigned.

Minimum Qualifications:

  • High school diploma or equivalent required; bachelor’s degree in business, sales, or related field preferred.

  • Two or more years of multifamily, conventional/market-rate, Class A or Class B property experience preferred.

  • Two or more years of residential leasing and/or sales experience preferred.

  • One or more years of lead or supervisory experience preferred.

  • CPM, CAM, and/or ARM certification preferred.

  • Knowledge of marketing, leasing, financial management, basic accounting, and mathematics.

  • Strong leadership, interpersonal, communication, organizational, and problem-solving skills.

  • Ability to work independently and collaboratively, manage multiple priorities, meet deadlines, and work effectively under pressure.

  • Strong attention to detail and time management skills.

  • Proficiency with Microsoft Office and general computer applications.

  • Experience with Entrata or ability to quickly learn property management software.

  • Ability to work varying hours and respond promptly to emergencies.

  • Bilingual English/Spanish skills preferred.

  • Valid driver’s license required.

Updated 7h ago

Candidate fit

Skills and qualifications

Additional skills

Financial Management • 1+ yrs
Leasing • 1+ yrs
Marketing • 1+ yrs
Customer Service • 1+ yrs
Leadership • 1+ yrs
Problem Solving • 1+ yrs
Microsoft Office Suite • 1+ yrs
Entrata software • 1+ yrs

Experience

2-5 years

Certifications

Certified Property Manager (CPM) • Required
Certified Apartment Manager (CAM) • Required
Accredited Residential Manager (ARM) • Required

How this role is positioned

Role classification

Job domains

Operations

Industries

Real Estate & PropTech

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationIrving, Texas, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh • 8/10
physicalMedium • 6/10
cognitiveMedium • 7/10
executionHigh • 8/10
creativityMedium • 6/10
uncertaintyMedium • 6/10
communicationHigh • 8/10

Context on the employer

Company snapshot

Company

Birchstone

Team size

Growing team

Location

Irving, Texas, United States

Assistant Property Manager

Irving, Texas, United States • Full Time