Property Manager
Location
Raleigh, North Carolina, United States
Work type
Onsite
Employment
Full Time
Experience
3+ years
Compensation
Compensation not disclosed
Posted
3h ago
Summary and responsibilities
Role overview
Summary
The Property Manager oversees the operation and financial success of Class A office buildings, amenities, and retail spaces. This role involves enhancing the workplace experience through programming, brand promotion, vendor partnerships, and cultivating a sense of neighborhood. The position significantly contributes to customer journey and fosters a collaborative environment.
The Property Manager is responsible for the oversight, operation and financial success of Class A office buildings and amenities which consists of courtyard area, ground floor restaurants and retail. This position will work with the property management team responsible for elevating the workplace experience by designing and delivering best-in-class memorable experiences through property specific programming, promotion of the building’s brand personality, curating local vendor partnerships, and cultivating a sense of neighborhood at the buildings. This dynamic position contributes significantly to enhancing the customer journey and fostering a collaborative, culture-centric environment within the division.
KEY RESPONSIBILITIES:
Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
Lead the effort to help drive customer and retail retention and increase overall customer and retail satisfaction.
Build strong customer relationships by proactively addressing customer inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
Review and approve all property invoices and submit for payment.
Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
Negotiate and manage vendor contracts.
Manage capital improvement projects.
Develop and implement ideas to maximize operating efficiency and financial performance of the assigned portfolio.
Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements.
Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
Review and monitor daily work order report and weekly outstanding work order report.
Initiate customer billings and handle collection as needed.
Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems).
Cooperate with the maintenance team to administer preventative maintenance programs.
Coordinate customer move-ins and move-outs to promote positive customer relations and to protect the property.
Be actively involved in all suite improvement projects.
Review and provide explanations for monthly operating expense variances.
Review and understand leases related to assigned portfolio.
Coordinate customer projects and follow-up on customer work requests.
Prepare, update, and distribute information for on-call material.
Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication.
Distribute annual customer surveys and implement response plan based on survey results.
Adhere to OSHA requirements related to assigned portfolio.
Manage property acquisition and/or new property start up as needed.
Assist in special projects for department as needed.
QUALIFICATIONS/KNOWLEDGE, SKILLS, ABILITIES:
Proactive attitude and a genuine passion for delivering exceptional customer experiences.
Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
Flexibility and adaptability to changing priorities and environments.
Proactive mindset with a focus on continuous improvement and problem-solving
Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.
Excellent written and oral communication skills, with proficiency in MS Office and internet applications.
EDUCATION/EXPERIENCE:
Bachelor’s degree is strongly preferred.
3+ years experience in commercial property management, including retail/restaurant property management experience
Professional designation, (CPM or RPA), attained or in progress is DESIRED.
Budgeting/reporting experience.
Proven experience managing capital improvement projects
Updated 3h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
3+ years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Highwoods
Team size
Growing team
Location
Raleigh, North Carolina, United States
Highwoods is a commercial real estate company focused on building environments and experiences that empower their teammates and customers to achieve more together, creating remarkable workplaces that inspire and support growth, community and connection.
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Property Manager
Raleigh, North Carolina, United States • Full Time