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CRCharles Russell Speechlys
Charles Russell SpeechlysProfessional Services

Client Services Personal Assistant

Construction and Real Estate

Location

London, City of London, United Kingdom

Work type

Hybrid

Employment

Full Time

Experience

3-5 years

Compensation

Compensation not disclosed

Posted

6h ago

Summary and responsibilities

Role overview

Summary

The Client Services Personal Assistant will provide exceptional secretarial, administrative, and facility support to Partners, Fee Earners, and clients within the Construction and Real Estate Team. Key responsibilities include project coordination, client relationship management, financial administration, and general administrative duties, ensuring high service levels and efficient operations.

Summary

The Client Services Personal Assistant provides high-quality administrative, secretarial, and client support to Partners and Fee Earners within the Construction and Real Estate Team. The role focuses on delivering exceptional client service, coordinating projects, managing communications, supporting financial processes, and ensuring efficient day-to-day operations while maintaining compliance with firm policies and regulatory standards.

Key Responsibilities

Project Coordination

  • Coordinate administrative support for client projects.

  • Establish processes for client matters with Partners, Fee Earners, and clients.

  • Support business development activities, presentations, pitches, and events.

  • Identify and implement process improvements to enhance client service.

Client Relationship Management

  • Manage client correspondence and communications.

  • Maintain accurate client information in the CRM system (InterAction).

  • Arrange client meetings and respond to client inquiries.

  • Ensure engagement terms are completed when opening new matters.

Communication

  • Handle internal and external telephone inquiries and messages.

  • Liaise with business support teams on behalf of Partners and Fee Earners.

  • Coordinate coverage during planned absences.

Financial Support

  • Assist with time recording, billing, invoices, expenses, and credit control.

  • Process invoices and expenses using firm systems.

  • Generate financial and time reports.

  • Work closely with Finance to support billing accuracy and efficiency.

Administrative Support

  • Coordinate work allocation and monitor task completion.

  • Manage calendars, meetings, travel arrangements, room bookings, and catering.

  • Oversee file opening, maintenance, and record management.

  • Coordinate printing, scanning, filing, and document handling.

  • Ensure priorities and deadlines are effectively managed.

Additional Responsibilities

  • Provide support across the Client Services team as needed.

  • Assist with document updates, file openings, conflict searches, engagement letters, and risk assessment forms.

  • Maintain accurate information in Outlook, InterAction, and 3E.

  • Support legal and business resource teams while ensuring compliance with SRA regulations and firm policies.

Qualifications & Skills

  • Typing speed of at least 60 words per minute.

  • Advanced Microsoft Office proficiency.

  • Experience with practice management and CRM systems.

  • Strong organizational, administrative, and multitasking skills.

  • Excellent written and verbal communication.

  • Customer-focused with strong interpersonal skills.

  • Solutions-oriented, proactive, and able to work independently.

  • High attention to detail and accuracy.

  • Strong teamwork and relationship-building abilities.

Core Competencies

  • Collaboration and teamwork

  • Integrity and respect

  • Inclusion

  • Personal growth and accountability

  • High standards and quality

  • Commercial awareness

  • Client-focused service

  • Responsible business practices

Work Arrangement: Hybrid and flexible working, subject to business needs and manager approval.

Updated 6h ago

Candidate fit

Skills and qualifications

Additional skills

Accurate Typing • 1+ yrs
Microsoft Office Suite • 1+ yrs
Practice Management Systems • 1+ yrs
Client Relationship Management • 1+ yrs
Communication • 1+ yrs
Attention to Detail • 1+ yrs
Proactive Teamwork • 1+ yrs
Problem Solving • 1+ yrs

Experience

3-5 years

How this role is positioned

Role classification

Job domains

Sales & Business Dev
Real Estate & Facilities

Industries

Real Estate & PropTech

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Benefits and perks

Flexible Working Hours

Location, schedule, and role shape

Work setup

Work conditions

Primary locationLondon, City of London, United Kingdom
Work typeHybrid
Global hiringNo

Bandwidth profile

peopleHigh8/10
physicalLow2/10
cognitiveHigh8/10
executionHigh9/10
creativityMedium6/10
uncertaintyMedium5/10
communicationHigh9/10

Context on the employer

Company snapshot

Company

Charles Russell Speechlys

Team size

Growing team

Location

London, City of London, United Kingdom

The Internal Client Services (ICS) team aims to deliver excellent secretarial, administrative and facility support services across the Firm, underpinning the service provided to clients.

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Client Services Personal Assistant

London, City of London, United KingdomFull Time