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Regional hiringpublishedExternal employer
SSolaris
SolarisEmbedded Finance

Quality Assurance and Training Analysis Intern

Location

Berlin, Germany

Work type

Onsite

Employment

Internship

Experience

0-1 years

Compensation

€2.6K - €2.9K per month

Posted

1h ago

Summary and responsibilities

Role overview

Summary

This internship involves performing quality checks for Customer Support and Operations, supporting the creation and maintenance of training materials for new hires, and analyzing quality assurance results. The role also includes suggesting improvements and remediation actions for processes and tools.

Your Role

  • Perform quality checks as part of the Quality Assurance for Customer Support (including Complaints Management) and Operations.

  • Support in delivering an efficient training material, training plan and training experience for external and internal new hires within Solaris Operations.

  • Support in the maintenance of training content.

  • Perform the Quality checks and analyze the results of Quality Assurance for new hires for a special project.

  • Suggest improvement plan and remediation actions when required, including delivering of any additional training whenever required.

  • Support in the improvement of Customer Support (including Complaints Management) and Ops processes.

  • Support in the improvement of the workflow of the T&Q tools.

We'd love to see

  • Student in Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field.

  • Experience within the banking or financial services industry, with particular focus on Customer Support processes and best practices.

  • Basic knowledge of Banking industry and financial services.

  • Understanding of training methods and training content creation.

  • Exceptional collaboration, and communication skills.

  • Hands on and problem-solving skills.

  • Clear, concise, and open communication.

  • Ability to articulate complex ideas and foster understanding among different stakeholders.

Updated 1h ago

Candidate fit

Skills and qualifications

Additional skills

Quality Assurance • 1+ yrs
Training Development • 1+ yrs
Process Improvement • 1+ yrs
Customer Support Best Practices • 1+ yrs
Problem Solving • 1+ yrs
Collaboration • 1+ yrs
Communication • 1+ yrs
Data Analysis • 1+ yrs

Experience

0-1 years

How this role is positioned

Role classification

Job domains

Operations

Industries

Finance & Banking

Employment

Internship

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

€2.6K - €2.9K per month

VisibilityShared on listing
CurrencyEUR
PeriodMonthly

Benefits and perks

Mental Health Support

Location, schedule, and role shape

Work setup

Work conditions

Primary locationBerlin, Germany
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleMedium7/10
physicalLow2/10
cognitiveMedium7/10
executionHigh8/10
creativityMedium6/10
uncertaintyMedium6/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

Solaris

Team size

Growing team

Location

Berlin, Germany

Solaris is Europe's leading embedded finance platform. Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to offer compliant, customer-centric banking services, providing seamless experiences to customers across all industries. Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe.

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Quality Assurance and Training Analysis Intern

Berlin, GermanyInternship