Quality Assurance and Training Analysis Intern
Location
Berlin, Germany
Work type
Onsite
Employment
Internship
Experience
0-1 years
Compensation
€2.6K - €2.9K per month
Posted
1h ago
Summary and responsibilities
Role overview
Summary
This internship involves performing quality checks for Customer Support and Operations, supporting the creation and maintenance of training materials for new hires, and analyzing quality assurance results. The role also includes suggesting improvements and remediation actions for processes and tools.
Your Role
Perform quality checks as part of the Quality Assurance for Customer Support (including Complaints Management) and Operations.
Support in delivering an efficient training material, training plan and training experience for external and internal new hires within Solaris Operations.
Support in the maintenance of training content.
Perform the Quality checks and analyze the results of Quality Assurance for new hires for a special project.
Suggest improvement plan and remediation actions when required, including delivering of any additional training whenever required.
Support in the improvement of Customer Support (including Complaints Management) and Ops processes.
Support in the improvement of the workflow of the T&Q tools.
We'd love to see
Student in Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field.
Experience within the banking or financial services industry, with particular focus on Customer Support processes and best practices.
Basic knowledge of Banking industry and financial services.
Understanding of training methods and training content creation.
Exceptional collaboration, and communication skills.
Hands on and problem-solving skills.
Clear, concise, and open communication.
Ability to articulate complex ideas and foster understanding among different stakeholders.
Updated 1h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-1 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Internship
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
€2.6K - €2.9K per month
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Solaris
Team size
Growing team
Location
Berlin, Germany
Solaris is Europe's leading embedded finance platform. Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to offer compliant, customer-centric banking services, providing seamless experiences to customers across all industries. Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe.
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Quality Assurance and Training Analysis Intern
Berlin, Germany • Internship