Estates Manager
Location
Birmingham, England, United Kingdom
Work type
Onsite
Employment
Full Time
Experience
5-10 years
Compensation
Compensation not disclosed
Posted
1h ago
Summary and responsibilities
Role overview
Summary
The Estates Manager will join the Estate Management team within Portfolio Services, responsible for managing client property estates and fostering strong client relationships. This role involves day-to-day estate management for corporate occupiers, including customer service, reporting, database management, and handling landlord/tenant and finance issues.
The Estate Management team sits within Portfolio Services, which is part of the Transaction Management & Portfolio Services EMEA division, as well as linked to the Global Portfolio Services Platform, which the team will work directly with on a regular basis. The team are responsible for managing the property estate for their clients, with a focus on maintaining strong, long-term relationships with each client. Individual annual objectives should be consulted for specific accountabilities.
The role of the Estate Manager will be to work within part of the estates management team and with data and finance colleagues and team administrators. Day to day work will include dealing with all aspects of Estate Management for corporate occupiers, including quality customer service, client reporting, database management, landlord/tenant liaison, and finance issues.
What You’ll Do
Engagement in the full range of contracted Estates Management (EM) services.
Routine liaison/correspondence with client, facilities managers, solicitors, tenants, landlords, third parties and external valuers
Adherence to Estate Management playbooks and all processes and procedures.
Management of c200 properties – retail, offices & residential
Undertake property inspections and submit reports in compliance with client KPI specifications and to ensure landlord, tenant and building compliance and advising on portfolio opportunities.
Request landlord’s consent to alterations, assignments, change of use and under-lettings. Manage and process similar applications from subtenants.
Maintain strong relationships with Hub Leads, EM Lead, Warsaw based colleagues and internal CBRE teams to facilitate operations and up/cross selling of other CBRE offerings
Authorise head-lease rent and superior landlords’ service charge and insurance payments.
Engagement in the service charge challenge process. Analysis of landlord’s service charge information. Challenging budgets and reconciliations, as appropriate, in conjunction with the client’s service charge specialists, if applicable.
Minimise sub-tenants’ arrears and deal with tenant account queries, in conjunction with client accounting team.
Negotiate and complete “minor” agreements, e.g. car parking licences, storage accommodation, communications facilities, wayleave agreements. Managing common area service charges and building management in conjunction with on-site staff.
Where appropriate, instruct other professional colleagues within CBRE offices in relation to disposals, rent reviews, lease renewals, planning issues, dilapidations etc. and assisting with the delivery of those services to the client.
Managing third party suppliers and close liaison with the clients other partner organisations.
Obtain formal client approval to proposed decisions or recommendations, making clear concise recommendations and taking into account client considerations.
Co-ordinate instructions on the client’s property closures to ensure all parties are informed promptly and all necessary actions are taken within specified timescales.
Ensure that all data held for properties within the allocated region on the Database is up to date and accurate.
Undertake lease audits.
Operate within behavioural and procedural guidelines, including the use of systems (e.g. FAMS, Database tools)
What You’ll Need
Successful track record in commercial estates management ideally acting for occupiers
Attention to detail
Good organisational skills
Client orientated, capable to adapt to a changing and demanding environment
Ability to work under time pressure and to meet deadlines while managing conflicting priorities
Strong communication skills
Very responsive to emails/enquiries
Updated 1h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
5-10 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
CBRE
Team size
Growing team
Location
Birmingham, England, United Kingdom
CBRE is the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.
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Estates Manager
Birmingham, England, United Kingdom • Full Time