Roving Lease Up Coordinator
Location
Austin, United States
Work type
Remote
Employment
Full Time
Experience
1-3 years
Compensation
$40.3K - $52K per year
Posted
2h ago
Summary and responsibilities
Role overview
Summary
The Roving Lease Up Coordinator provides phone and email support to affordable lease-up properties. This role involves acting as the first point of contact for prospects, assisting with the application process, and ensuring compliance with affordable housing requirements.
Job Purpose
The role of the Affordable Lease-up Coordinator is to provide phone and email support to affordable lease-up properties.
Responsibilities
Determine and document prospect questions.
Act as the first point of contact for prospects with questions on specific affordable housing projects.
Knowledgeable in max rent and income guidelines and affordable housing requirements.
Assists applicants with the application process by explaining all applicable forms.
Review applications for accuracy, completeness and guides applicant to the next step in the process.
Assist applicants in scheduling tours or onsite application appointments.
Process applications remotely and submit to compliance.
Complete daily and weekly reports as requested.
Inputs all traffic and applications in the property management system regularly.
Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
Maintains customer service and excellent relations with prospects and employees.
Other tasks & duties as assigned based on business need.
Requirements
Strong interpersonal, oral and written communication skills.
Must be organized, detail oriented and have good time management skills.
Experience within residential real estate is preferred.
Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions.
Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems.
Knowledge of Yardi or Property Management software strongly preferred.
As applicable, advanced knowledge of Affordable Housing Programs.
As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
Proven outstanding customer service.
Listen and record accurately.
Team-oriented and flexible/multi-tasking.
Qualifications
High School Diploma or GED required
1+ year in a professional office environment. Demonstrated general knowledge of Property Management desired.
Updated 2h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
1-3 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$40.3K - $52K per year
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Roers Companies
Team size
Growing team
Location
Austin, United States
Roers Companies is a 2025 USA Today Top Workplace and a national leader in multifamily real estate investment, development, construction, and property management. Headquartered in Plymouth, Minnesota, we’re on a mission to elevate multifamily housing by developing and operating market-rate and affordable apartments in growing neighborhoods. Since our founding in 2012, Roers Cos. has developed more than $4 billion in real estate, representing 15,000+ homes across the Midwest, Mountain Southwest, and Sunbelt regions. Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.
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Roving Lease Up Coordinator
Austin, United States • Full Time