Strategy and Success Specialist
Customer Strategy & Success
Location
Multiple Cities, United States
Work type
Hybrid
Employment
Full Time
Experience
10+ years
Compensation
$125.5K - $226.7K per year
Posted
8h ago
Summary and responsibilities
Role overview
Summary
Join the Customer Strategy & Success team as a Senior Customer Strategy and Success Specialist. In this role, you will help enterprise customers adopt Adobe solutions, achieve business outcomes, and realize measurable value. You will be directly engaged with leadership and key collaborators at some of the world’s most well-known companies, helping unlock value and fostering deep adoption of Adobe Express and Adobe Acrobat Studio.
Join the Customer Strategy & Success team as a Senior Customer Strategy and Success Specialist. In this role, you will help enterprise customers adopt Adobe solutions, achieve business outcomes, and realize measurable value.
Adobe Express helps teams create impactful content. It is a cloud-based solution used across businesses, schools, nonprofits, and marketing organizations. Adobe Acrobat Studio helps organizations create, edit, sign, and manage documents. It combines PDF workflows with AI-powered document intelligence.
In this role, you will be directly engaged with leadership and key collaborators at some of the world’s most well-known companies, helping unlock value and fostering deep adoption of Adobe Express and Adobe Acrobat Studio throughout the organization.
What You’ll Do
Collaborate with Enterprise customers to understand their visual communication, document workflow, and knowledge worker productivity needs.
Identify and develop opportunities for Adobe Express and Acrobat Studio to streamline document-centric and creative workflows, enhance business productivity, and drive measurable value.
Partner with Customer Success Managers and other specialists to develop targeted adoption strategies and drive active user engagement and consumption within customer organizations.
Build and implement customer success plans tied to measurable outcomes including MAU growth, workflow adoption, and expansion of Acrobat Studio and Express usage across business units.
Lead executive-level business reviews and adoption workshops, aligning customer goals with Adobe’s solution capabilities to deepen strategic partnerships.
What You Need to Succeed
10+ years of experience in a customer-facing role, ideally within enterprise SaaS, document management, or the design/creative industry.
Proven track record of successfully driving adoption of productivity, document workflow, or visual communication solutions for Enterprise customers.
A blend of customer success, business development, product evangelism, and solution consulting skills with the ability to tailor engagement across executive and practitioner audiences.
Exceptional presentation and storytelling skills, capable of translating technical capabilities into clear, compelling business narratives.
Experience working within enterprise customer success motions including success planning, QBRs, adoption frameworks, and expansion strategies.
This is a unique opportunity to work with the world’s leading brands, driving adoption of solutions that transform how they create content and manage their most critical business workflows. Join us and make a lasting impact!
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Updated 3h ago
Candidate fit
Skills and qualifications
Experience
10+ years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$125.5K - $226.7K per year
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Adobe
Team size
Growing team
Location
Multiple Cities, United States
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization.
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Strategy and Success Specialist
Multiple Cities, United States • Full Time