PayOps Analyst
Location
Remote, New York, United States
Work type
Remote
Employment
Full Time
Experience
6-10 years
Compensation
$114.5K - $135K per year
Posted
18h ago
Summary and responsibilities
Role overview
Summary
The PayOps Analyst monitors payment flows, manages incidents, and provides insights to ensure accurate and timely merchant payments. This role involves proactive issue spotting, root cause analysis, and strengthening operational systems and reporting. The analyst is expected to leverage AI tools to enhance efficiency and focus on judgment and escalation.
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
The PayOps Analyst is the operational heartbeat of Mews’ Payment Operations function. You’ll monitor payment flows, manage incidents end to end, and provide the insight that keeps merchants getting paid accurately and on time.
This is not a passive monitoring role. We’re looking for someone who can spot issues quickly, think clearly under pressure, and improve how the function operates over time. You’ll help keep daily operations stable while also strengthening the systems, reporting, and playbooks that make the team more proactive and scalable. This role is also built for an AI-first way of working. At Mews, we expect people to use AI tools such as Claude to reduce manual admin, surface anomalies faster, and spend more time on judgment, prioritisation, and escalation. You should be comfortable using AI in your day-to-day work and able to show how it has genuinely improved the way you operate.
✅ Your mission, should you choose to accept it:
Monitor payout timeliness, authorisation success rates, SLA breaches, dispute prevention readiness, and fee accuracy across Stripe and Adyen
Log and manage incidents in the Jira Service Portal, ensuring clear ownership, SLA tracking, and resolution from triage through to close
Perform root cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager
Support operational readiness checklists for PSP and vendor onboarding, new market entries, and feature launches
Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively
Prepare weekly KPI reporting and monthly PSP or vendor performance summaries
Maintain the runbook library for recurring issues and standard operating tasks
Flag recurring incidents into the Operational Risk Register for governance review
Track PSP and vendor SLA adherence and provide clear metrics to the PayOps Manager
Draft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager
Validate data quality during incident handling, distinguishing PSP, vendor, or system issues from API or reporting lag
🤝️ You’ll be a great fit if you bring a few of the below with you:
6+ years of experience in payments, operations, or fintech
Hands-on experience with PSPs, ideally Stripe and or Adyen; Airwallex or an equivalent provider is also relevant
Strong understanding of card acquiring, payout processes, and authorisation flows
Strong analytical and problem-solving skills, with confidence using data to investigate incidents and identify patterns
Experience with Jira, Confluence, Slack, and operational dashboards; familiarity with Power BI or Databricks is a plus
Clear, effective communication across internal teams and external partners
Regulated financial services experience is helpful, but not required; strong technical PSP experience is the priority
AI fluency: you actively use tools such as Claude in your work, provide clear context, iterate on outputs, and take ownership of AI-assisted work
Ability to give a specific example of how AI has changed the way you work
Updated 18h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
6-10 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$114.5K - $135K per year
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Mews
Team size
Growing team
Location
Remote, New York, United States
At Mews, we’re transforming the hospitality industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
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PayOps Analyst
Remote, New York, United States • Full Time