Head of Relationship Management
Location
Berlin, Germany
Work type
Hybrid
Employment
Full Time
Experience
5-10 years
Compensation
Compensation not disclosed
Posted
19h ago
Summary and responsibilities
Role overview
Summary
The Head of Relationship Management will be responsible for building and nurturing key relationships with internal and external senior stakeholders, leading a geographically diverse team, and ensuring the successful integration and growth of partner banks on the Raisin platform. This role requires in-depth market and product expertise to drive strategic decision-making and support daily operations.
Team
As the architects of Raisin’s bank partnerships, we own the end-to-end relationship with our partner banks, ensuring their growth and seamless integration into our marketplaces. We are a high-visibility team managing a diverse portfolio of key accounts and mission-critical projects. Sitting at the intersection of product, tax, and technology, we serve as the primary communicators of change, directly impacting the savings products available to millions of consumers.
Your team of five is strategically split between Berlin, focused on the German market, and the UK, focused on the British market.
Your Responsibilities
Stakeholder Management
Building, managing and being an escalation contact for relationships with internal key senior stakeholders as well as those of our partner banks on a day-to-day basis.
Leading internal and external meetings with senior stakeholders independently, while ensuring to keep senior Raisin stakeholders informed and involve them where applicable.
Creating opportunities, initiating and closing negotiations with partners with minimal support.
Ensuring reporting on the progress of relationships and projects to pertinent stakeholders in a timely manner and using respective tools.
Team Management
Leading complex team setups, based in different geographies / remote and ensuring strong team spirit.
Building high performance teams, selfless collaboration, and leveraging the strengths of team members to achieve collective goals.
Proactively handling team capacity and making required changes to enable the team to perform on their day tasks and ensure smooth onboarding of new joiners.
Being a sparring partner for junior as well as senior team members and helping them to resolve complex situations.
Setting up on-site meeting strategy that ensures the team travels to meet partners and the Raisin team in person on a regular basis.
Market & Product Expertise
Having in-depth understanding of our banks’ requirements, customer needs and ensuring our partner banks succeed on the Raisin platform, working closely across-departments.
Having an in-depth market understanding, running market research and analysis to support the decision-making.
Supporting daily operations.
Your Profile
Industry Experience: you demonstrate a 5+ year track record of managing relationships within financial services, banking, or high-growth startup environments.
Leadership Excellence: you provide a 2+ year proven track record of leading teams and driving collective success.
Professional Role Model: you embody a positive work attitude and serve as a standard-bearer for the team's professional conduct.
Continuous Learning Mindset: you demonstrate a willingness to learn and apply new knowledge, plus train and develop team members.
Strategic Organization: you define clear strategies, plan capacity, set priorities, and manage projects in alignment with overall business needs.
Operational Engagement: you maintain a hands-on approach to daily business operations alongside your primary leadership responsibilities.
Communication & Negotiation: you utilize clear, effective communication and advanced negotiation skills to manage complex stakeholder relationships.
Technical Proficiency: you work comfortably with CRM tools, G-Suite, and MS Office, with a "nice-to-have" familiarity with AI and Data tools.
Resource Management: you prioritize tasks effectively and manage time and resources efficiently by proactively delegating when necessary.
Strategic Contribution: you provide consistent input on business strategy and suggest proactive solutions that extend beyond your immediate scope.
Interpersonal Navigation: you demonstrate proven interpersonal skills and the ability to manage stakeholders at all levels, both internally and externally.
Updated 19h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
5-10 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Raisin
Team size
Growing team
Location
Berlin, Germany
Raisin is the world’s leading platform for savings and investment products, founded in 2012. This FinTech connects consumers with banks in the EU, the UK, and the US, offering better interest rates and diversified refinancing for banks. With over 800 employees from 75+ countries, Raisin manages over 80 billion euros in assets from more than one million investors.
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Head of Relationship Management
Berlin, Germany • Full Time