Customer Service Assistant
Location
Bengaluru, Karnataka, India
Work type
Hybrid
Employment
Full Time
Experience
0-2 years
Compensation
Compensation not disclosed
Posted
4h ago
Summary and responsibilities
Role overview
Summary
The Customer Service Assistant performs accurate and efficient data entry, proofs material, and manages records. This role involves processing international orders, providing chat support, and collaborating with local customer service teams to ensure high standards of quality and service excellence.
Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
Promotes and maintains high standards of quality and service excellence.
Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
Understands and can correctly work with multiple currencies and other requirements about processing international orders.
Effective time management and planning/organizing skills.
Provides Chat support as required, local language plus other required languages.
Supports local Customer Service teams and provides support for other teams when needed.
Actively supports the team by aiding for complex or uncommon requests and best practices.
Professional verbal and written communication in local language (minimum), including in a telephone environment.
Requirements:
Bachelor’s degree.
Effective time management and planning/organizing skills.
Professional verbal and written communication.
Updated 4h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-2 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Mouser Electronics
Team size
Growing team
Location
Bengaluru, Karnataka, India
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
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Customer Service Assistant
Bengaluru, Karnataka, India • Full Time