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Regional hiringpublishedExternal employer
MEMouser Electronics
Mouser ElectronicsElectronics Distribution

Customer Service Assistant

Location

Bengaluru, Karnataka, India

Work type

Hybrid

Employment

Full Time

Experience

0-2 years

Compensation

Compensation not disclosed

Posted

4h ago

Summary and responsibilities

Role overview

Summary

The Customer Service Assistant performs accurate and efficient data entry, proofs material, and manages records. This role involves processing international orders, providing chat support, and collaborating with local customer service teams to ensure high standards of quality and service excellence.

Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.

Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.

Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.

Promotes and maintains high standards of quality and service excellence.

Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.

Understands and can correctly work with multiple currencies and other requirements about processing international orders.

Effective time management and planning/organizing skills.

Provides Chat support as required, local language plus other required languages.

Supports local Customer Service teams and provides support for other teams when needed.

Actively supports the team by aiding for complex or uncommon requests and best practices.

Professional verbal and written communication in local language (minimum), including in a telephone environment.

Requirements:

  • Bachelor’s degree.

  • Effective time management and planning/organizing skills.

  • Professional verbal and written communication.

Updated 4h ago

Candidate fit

Skills and qualifications

Additional skills

Data Entry • 1+ yrs
Customer Service • 1+ yrs
Time Management • 1+ yrs
Planning • 1+ yrs
Organization • 1+ yrs
Communication • 1+ yrs
Quality Assurance • 1+ yrs
Record Keeping • 1+ yrs

Experience

0-2 years

How this role is positioned

Role classification

Job domains

Finance & Accounting

Industries

Finance & Banking

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationBengaluru, Karnataka, India
Work typeHybrid
Global hiringNo

Bandwidth profile

peopleMedium7/10
physicalLow2/10
cognitiveMedium7/10
executionHigh8/10
creativityLow2/10
uncertaintyMedium5/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

Mouser Electronics

Team size

Growing team

Location

Bengaluru, Karnataka, India

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.

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Customer Service Assistant

Bengaluru, Karnataka, IndiaFull Time