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IZIndianapolis Zoo
Indianapolis ZooZoo & Wildlife Conservation

Guest Relations Team Member

Location

Indianapolis, Indiana, United States

Work type

Onsite

Employment

Part Time

Experience

0-1 years

Compensation

$13 - $13 per hour

Posted

3h ago

Summary and responsibilities

Role overview

Summary

Join the Guest Relations Team at the Indianapolis Zoo, where you'll be responsible for selling tickets, managing operations, and providing exceptional customer service to enhance the visitor experience. This role involves working in various areas, ensuring overall visitor satisfaction, and contributing to the Zoo's mission.

Put the FUN back into work and join our Guest Relations Team! From selling tickets for parking, rides, and general admission, to providing exemplary customer service to our guests, our part-time variable hourly (29 hours or less per week) Guest Relations Team Members are essential to our guest's experience.


Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. Though this position is not responsible for animal care, our Guest Relations team is vital to the Zoo's operations. By providing above and beyond customer service, each team member impacts our guest's overall experience. A cooperative and team-oriented personality, along with a friendly and courteous attitude is highly desirable. Though this is an entry level position, any experience working in customer service is a plus! Pay rate for this exciting position is $13.00/ hr.


Responsibilities include, but are not limited to:

  • Responsible for working in the following areas- ride ticket booths selling tickets for our attractions and animal feeds, the rental area, collecting parking fees, monitoring butterfly doors in the conservatory, driving the staff shuttle, being an attendant/ greeter at the Shark Touch Tank, Dolphin presentation greeter, South Lot, exit cart, and greet for special events.

  • Ensures overall visitor satisfaction.

  • Performs a wide range of tasks including, but not limited to, sales, register operations, crowd control, grounds maintenance, and possible attractions duties.

  • Creates value for each and every guest by suggestive selling.

  • Must enjoy working as a team but be able to work independently as well.


Why should you apply?

  • Free admission for employees with the option of bringing up to four (4) family members/ friends.

  • Flexible scheduling (Student & Retiree Friendly).

  • Complimentary Zoo passes.

  • Free admission and discounts to other downtown culture venues such as the Children's Museum, Indiana Beach Amusement Park, Holiday World & Splashin' Safari, and so much more!

  • Complimentary parking for downtown events and access to local colleges.

  • Unique, FUN working environment. How many people can say they are able to visit a tiger or a red panda on their lunch break?

Updated 3h ago

Candidate fit

Skills and qualifications

Additional skills

Customer Service • 1+ yrs
Sales • 1+ yrs
Register Operations • 1+ yrs
Crowd Control • 1+ yrs
Grounds Maintenance • 1+ yrs
Teamwork • 1+ yrs
Independent Work • 1+ yrs
Suggestive Selling • 1+ yrs

Experience

0-1 years

How this role is positioned

Role classification

Job domains

Operations

Industries

Wildlife & Conservation

Employment

Part Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

$13 - $13 per hour

VisibilityShared on listing
CurrencyUSD
PeriodHourly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationIndianapolis, Indiana, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh8/10
physicalMedium5/10
cognitiveMedium6/10
executionMedium7/10
creativityLow3/10
uncertaintyMedium5/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

Indianapolis Zoo

Team size

Growing team

Location

Indianapolis, Indiana, United States

The Indianapolis Zoo is committed to advancing its mission to protect nature and inspire people to care for our world.

Visit website

Guest Relations Team Member

Indianapolis, Indiana, United StatesPart Time