Network Administrator - L3 Support
Location
Bengaluru, Karnataka, India
Work type
Onsite
Employment
Full Time
Experience
2-5 years
Compensation
Compensation not disclosed
Posted
1d ago
Summary and responsibilities
Role overview
Summary
The IT Infrastructure Administrator is responsible for the daily administration, support, security, and continuous improvement of enterprise network and office technology infrastructure. This role involves supporting corporate offices, core network services, connectivity, and related infrastructure systems across global locations, partnering with internal IT and Enterprise Security Teams to deliver reliable, secure, and scalable services.
The IT Infrastructure Administrator is responsible for the day-to-day administration, support, security, and continuous improvement of enterprise network and office technology infrastructure. This role supports corporate offices, core network services, connectivity, and related infrastructure systems across global locations, and partners closely with internal IT and Enterprise Security Teams to deliver reliable, secure, and scalable services.
Responsibilities
Administer and support corporate network infrastructure through both hands-on and remote operations
Triage, respond to, and manage incidents and service requests including those related to IT infrastructure, cloud systems, and global network connectivity
Configure and support network infrastructure including UPS systems, wireless access points, firewalls and switches
Participate in an on-call rotation supporting network infrastructure and global offices outside standard North America business hours
Maintain and support network operations across global office and infrastructure locations
Plan, implement, and support infrastructure projects for IT and other internal teams, including firewall upgrades, device trust initiatives, network monitoring improvements, hardware and software deployments, and office buildouts
Document and diagram networks and systems, configurations, and changes
Monitor network security, capacity, and stability, and respond to alerts
Collaborate virtually and in person with team members across North America and other global regions
Provide occasional support for office collaboration and workplace technology, including Zoom Rooms, digital signage, room schedulers, and intercom systems
Adapt to changing business priorities, technologies, and operational requirements
Participate in ongoing training and professional development relevant to the role
Provide escalation support to the IT helpdesk for infrastructure-related issues
Experience and Requirements:
We’re looking for someone with experience in:
General networking, security, and infrastructure fundamentals (Security+ and Network+ or equivalent experience)
Experience configuring firewall rules and switch ports on enterprise network hardware such as Cisco, Palo Alto and Juniper
Experience planning, configuring, installing, maintaining, and troubleshooting enterprise IT network systems
Ability to align infrastructure solutions to business and user requirements, including Wi-Fi, cellular and VPN connectivity, authentication protocols, compliance needs, and enterprise application integration
Familiarity with DevOps practices and Agile ways of working
Key Competencies
Strong troubleshooting and root cause analysis skills
Clear written and verbal communication
Ability to manage competing priorities in an operational environment
Strong documentation discipline and attention to detail
Collaborative mindset with distributed technical teams
Ownership, accountability, and follow-through
Adaptability in a fast-changing environment
Self-motivated, with keen attention to detail and sound judgment
Minimum Qualifications
2-5 years of experience as a Network Administrator, Network Engineer, Infrastructure Administrator, or similar role
Hands-on experience with enterprise switches, firewalls, wireless infrastructure, and network troubleshooting
Experience with incident response, operational support, and service request management
Working knowledge of network security fundamentals, VPNs, authentication, DNS, and DHCP
Experience with Linux administration and scripting or automation workflows
Ability to document systems, procedures, and network changes clearly
Preferred Qualifications
Experience with Juniper switching/wireless and Palo Alto firewalls
Experience with SASE or cloud-based security platforms
Experience managing BIND or other DNS servers
Experience with KEA DHCP and IP Address Management tools
Exposure to highly available cloud infrastructure design across multiple regions
Experience using IT Service Management tools such as ServiceNow
Experience working with Ansible and Terraform automation tools
Exposure to software development best practices, including GitHub Actions, peer code reviews, and version-controlled workflows
Exposure to Agile/Scrum ways of working
Bachelor’s degree in Computer Science, Information Technology, or related field
Relevant certifications such as Network+, Security+, JNCIA, or equivalent experience
Updated 1d ago
Candidate fit
Skills and qualifications
Additional skills
Experience
2-5 years
Certifications
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Arctic Wolf
Team size
Growing team
Location
Bengaluru, Karnataka, India
Arctic Wolf is a leader in the cybersecurity industry, recognized for its Aurora Platform and commitment to ending cyber risk. The company fosters a collaborative and inclusive work environment, with a global team focused on solving complex problems and building technology to protect organizations worldwide. Arctic Wolf has received multiple awards for being a top workplace and is dedicated to customer satisfaction and corporate responsibility.
Popular Domains
Explore opportunities across specialized functional areas.
Trending Industries
Discover roles in the world's most innovative sectors.
Network Administrator - L3 Support
Bengaluru, Karnataka, India • Full Time