Senior Solutions Engineer
Location
Milan, Italy
Work type
Hybrid
Employment
Full Time
Experience
5-8 years
Compensation
Compensation not disclosed
Posted
1d ago
Summary and responsibilities
Role overview
Summary
The Senior Solutions Engineer will join the Milan team to manage and resolve complex technical escalations for medical centers management software, performing cross-stack root cause analysis. This role involves identifying systematic patterns, coordinating cross-team solutions, and providing technical and methodological mentoring to junior team members. The engineer will also experiment with agentic AI tools to enhance team capabilities and transform field knowledge into documentation.
Your mission
The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Senior Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge. Your responsibilities include, but are not limited to:
Manage and resolve the most complex technical escalations from customer-facing teams, with cross-stack root cause analysis (database, backend, frontend, integrations)
Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes, not just quick mitigations
Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions
Provide technical and methodological mentoring to junior team members, supporting their growth
Experiment and introduce new troubleshooting approaches—particularly integrating agentic AI tools as multipliers of individual and team capabilities
Oversee connector API launches and interoperability topics on the Doctolib side (including data imports)
Transform field knowledge into documentation and process, making it a team asset
Meet with product teams, transforming customer feedback into product improvements and new developments
What we're looking for
Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading! You could be our next teammate if you:
Have 5+ years of experience in Technical Support, Solution Engineering, Software Engineering, Quality Assurance, or hybrid tech-customer roles in SaaS environments
Have solid computer science fundamentals, advanced SQL, Python, and an observability mindset (ability to read logs, traces, and metrics)
Can use agentic AI tools (e.g., Claude Code, MCP, and similar) as a daily tool to augment personal and team capabilities
Have a customer-centric approach and the ability to prioritize activities based on impact, communicating effectively with both technical and non-technical audiences
Be fluent in Italian (spoken and written), with good spoken and written English
Now it would be fantastic if you:
Have a Software Engineering background or STEM education
Have experience with .NET / C# stack and MariaDB / MySQL databases
Are familiar with healthcare interoperability topics (HL7, FHIR, clinical import formats)
Have mentored junior team members and/or coordinated cross-functional working groups
Are familiar with Agile methodologies and bug life-cycle in enterprise contexts
Have worked in regulated sectors (e.g., healthcare, fintech, public administration)
What we offer
Supplementary health insurance, with the option to include cohabiting family members
Public transport reimbursement
A flexible work policy: hybrid work setup (3 days in office, 2 remote days per week)
Food offer: electronic meal vouchers (€8.00/working day), Foorban fridges, and breakfast in the office
Flexibility Days: 10 days per year to work remotely from abroad
Participation in our long-term incentive plan: DoctoGrowth
Wellbeing and sports: mental health services in partnership with moka.care; free access to the gym in our Milan office, equipped with facilities and showers, always accessible with 3 classes offered per week (yoga, pilates, functional training) and partnership with Wellhub
A parental support program that includes various initiatives, including 100% paid parental leave
For those caring for dependent family members and for employees with disabilities, a package is provided that includes an adapted remote work policy, additional health-related leave days, and psychological support
Partnership with Ciao Elsa for access to pension funds
Annual flu vaccination offered every winter and various prevention initiatives throughout the year
Support for international mobility and access to our upskilling tools and programs
Monthly flat-rate contribution for internet and electricity
Corporate partnerships with various partners across Italy: Corporate Benefits, Ennevolte, dedicated discounts and promotions
Updated 1d ago
Candidate fit
Skills and qualifications
Additional skills
Experience
5-8 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Doctolib
Team size
Growing team
Location
Milan, Italy
At Doctolib, we’re reinventing the daily lives of health professionals and empowering people to live healthier across Europe. More than 3,000 Doctolibers across France, Germany, Italy, the UK and the Netherlands are building a new generation of AI-powered technologies and services, trusted by 520 000 health professionals and over 90 million patients every day. AI is at the heart of how we build and how we work. At Doctolib, AI fluency is a core skill for every team member: we foster a culture leveraging AI to drive efficiency, quality, and impact at scale.
Popular Domains
Explore opportunities across specialized functional areas.
Trending Industries
Discover roles in the world's most innovative sectors.
Senior Solutions Engineer
Milan, Italy • Full Time