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Regional hiringpublishedExternal employer
DDoctolib
DoctolibHealthTech

Senior Solutions Engineer

Location

Milan, Italy

Work type

Hybrid

Employment

Full Time

Experience

5-8 years

Compensation

Compensation not disclosed

Posted

1d ago

Summary and responsibilities

Role overview

Summary

The Senior Solutions Engineer will join the Milan team to manage and resolve complex technical escalations for medical centers management software, performing cross-stack root cause analysis. This role involves identifying systematic patterns, coordinating cross-team solutions, and providing technical and methodological mentoring to junior team members. The engineer will also experiment with agentic AI tools to enhance team capabilities and transform field knowledge into documentation.

Your mission

The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Senior Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge. Your responsibilities include, but are not limited to:

  • Manage and resolve the most complex technical escalations from customer-facing teams, with cross-stack root cause analysis (database, backend, frontend, integrations)

  • Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes, not just quick mitigations

  • Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions

  • Provide technical and methodological mentoring to junior team members, supporting their growth

  • Experiment and introduce new troubleshooting approaches—particularly integrating agentic AI tools as multipliers of individual and team capabilities

  • Oversee connector API launches and interoperability topics on the Doctolib side (including data imports)

  • Transform field knowledge into documentation and process, making it a team asset

  • Meet with product teams, transforming customer feedback into product improvements and new developments

What we're looking for

Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading! You could be our next teammate if you:

  • Have 5+ years of experience in Technical Support, Solution Engineering, Software Engineering, Quality Assurance, or hybrid tech-customer roles in SaaS environments

  • Have solid computer science fundamentals, advanced SQL, Python, and an observability mindset (ability to read logs, traces, and metrics)

  • Can use agentic AI tools (e.g., Claude Code, MCP, and similar) as a daily tool to augment personal and team capabilities

  • Have a customer-centric approach and the ability to prioritize activities based on impact, communicating effectively with both technical and non-technical audiences

  • Be fluent in Italian (spoken and written), with good spoken and written English

Now it would be fantastic if you:

  • Have a Software Engineering background or STEM education

  • Have experience with .NET / C# stack and MariaDB / MySQL databases

  • Are familiar with healthcare interoperability topics (HL7, FHIR, clinical import formats)

  • Have mentored junior team members and/or coordinated cross-functional working groups

  • Are familiar with Agile methodologies and bug life-cycle in enterprise contexts

  • Have worked in regulated sectors (e.g., healthcare, fintech, public administration)

What we offer

  • Supplementary health insurance, with the option to include cohabiting family members

  • Public transport reimbursement

  • A flexible work policy: hybrid work setup (3 days in office, 2 remote days per week)

  • Food offer: electronic meal vouchers (€8.00/working day), Foorban fridges, and breakfast in the office

  • Flexibility Days: 10 days per year to work remotely from abroad

  • Participation in our long-term incentive plan: DoctoGrowth

  • Wellbeing and sports: mental health services in partnership with moka.care; free access to the gym in our Milan office, equipped with facilities and showers, always accessible with 3 classes offered per week (yoga, pilates, functional training) and partnership with Wellhub

  • A parental support program that includes various initiatives, including 100% paid parental leave

  • For those caring for dependent family members and for employees with disabilities, a package is provided that includes an adapted remote work policy, additional health-related leave days, and psychological support

  • Partnership with Ciao Elsa for access to pension funds

  • Annual flu vaccination offered every winter and various prevention initiatives throughout the year

  • Support for international mobility and access to our upskilling tools and programs

  • Monthly flat-rate contribution for internet and electricity

  • Corporate partnerships with various partners across Italy: Corporate Benefits, Ennevolte, dedicated discounts and promotions

Updated 1d ago

Candidate fit

Skills and qualifications

Additional skills

SQL • 1+ yrs
Python • 1+ yrs
Agentic AI tools • 1+ yrs
Observability • 1+ yrs
.NET / C# • 1+ yrs
MariaDB / MySQL • 1+ yrs
HL7, FHIR • 1+ yrs
Agile methodologies • 1+ yrs

Experience

5-8 years

How this role is positioned

Role classification

Job domains

Software Engineering

Industries

Healthcare & Pharma

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Benefits and perks

Health Insurance
Paid Parental Leave

Location, schedule, and role shape

Work setup

Work conditions

Primary locationMilan, Italy
Work typeHybrid
Global hiringNo

Bandwidth profile

peopleMedium7/10
physicalLow2/10
cognitiveHigh8/10
executionHigh8/10
creativityMedium7/10
uncertaintyMedium7/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

Doctolib

Team size

Growing team

Location

Milan, Italy

At Doctolib, we’re reinventing the daily lives of health professionals and empowering people to live healthier across Europe. More than 3,000 Doctolibers across France, Germany, Italy, the UK and the Netherlands are building a new generation of AI-powered technologies and services, trusted by 520 000 health professionals and over 90 million patients every day. AI is at the heart of how we build and how we work. At Doctolib, AI fluency is a core skill for every team member: we foster a culture leveraging AI to drive efficiency, quality, and impact at scale.

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Senior Solutions Engineer

Milan, ItalyFull Time