Senior Solutions Engineer
Google Workspace / Slack / Enterprise Apps
Location
Berlin, Germany
Work type
Hybrid
Employment
Full Time
Experience
6+ years
Compensation
Compensation not disclosed
Posted
4d ago
Summary and responsibilities
Role overview
Summary
The Senior Solutions Engineer will join the Enterprise Applications team in Berlin, Germany, focusing on Google Workspace and Slack environments. This role involves providing technical leadership, managing complex collaboration platforms for tens of thousands of users, and driving initiatives to optimize daily operations and ensure a secure, efficient working environment globally.
We are looking for a Senior Solutions Engineer (Google Workspace & Slack) to join our Enterprise Applications team, based in Berlin, Germany.
As part of our Enterprise Technology Services department (ETS), you will tackle high-impact challenges that will directly improve the working experience for employees across the globe. Each enhancement you contribute to our collaboration platforms will help optimize daily operations and ensure a secure, efficient working environment for our entire company group.
As a Senior Solutions Engineer (all genders) you will work hands-on within our Enterprise Technology Services team at the company headquarters in Berlin, collaborating closely with our Global Service Desk and other distributed teams. In your role, you will provide technical leadership and manage our complex, group-wide Google Workspace and Slack environments with tens of thousands of users. You will be part of a team where you will exert a strong influence on the domain level and group-wide within your area of expertise.
You will:
Manage our complex, group-wide Google Workspace, Slack, and Enterprise Applications environments with tens of thousands of users.
Provide technical support for the most complex issues (L3 support) and solve critical emergencies, acting as the ultimate escalation point for global users, stakeholders, and junior support staff.
Own and drive complex initiatives and cross-platform projects to improve our environment, striving to reduce complexity by finding simple, pragmatic solutions while maximizing impact.
Proactively design, review, and improve the architecture and business processes of your team, as well as company-wide processes and guidelines, collaborating with engineering and security teams to coordinate IT and compliance policies.
Act as a thought leader and lead through influence, effectively communicating your ideas, authoring comprehensive technical documents and RFCs (Requests for Comments), and evaluating new technologies by leading cross-team Proof of Concepts (POCs).
Create group-wide alignment by collaborating closely with Product Managers and stakeholders to decrypt unclear requirements, define strategic directions, and align technology and resourcing needs.
Take an active role in coaching and mentoring IC1 and IC2 engineers, provide insightful peer reviews, and participate in the hiring process to continually raise the bar for the engineering team.
What you need to be successful:
6+ years of relevant professional experience managing, architecting, and administering collaboration platforms in a large-scale enterprise environment.
A broader understanding of enterprise application landscapes, with the ability to evaluate, onboard, and support tools that are critical to daily operations across the DH group.
A proven track record and strong expertise in Google Workspace and Slack administration, including managing large-scale organizational units (OUs), shared drives, and Slack Enterprise Grid features.
Solid experience with engineering best practices, with a strong consideration for observability, maintainability, scalability, security, and code quality.
Great analytical and problem-solving skills that allow you to independently apply best operating principles in reliability management (e.g., resiliency, monitoring, alerting, troubleshooting) and provide inventive, secure, and cost-effective solutions.
You are great with people. Creating group-wide alignment and negotiating with stakeholders comes naturally to you. You actively seek out diverse perspectives, listen to feedback, and foster a shared understanding across teams.
Nice to have:
Active certifications, such as the Professional Google Workspace Administrator or Slack Certified Administrator.
Hands-on experience with the GAM tool, Google Vault, and leveraging Google Workspace or Slack APIs, as well as some experience with utilizing AI tools like Claude Code to build solutions.
Experience with identity and access management (IAM), Single Sign-On (SSO), and automating workflows through programming languages or low-code/no-code platforms.
Updated 4d ago
Candidate fit
Skills and qualifications
Additional skills
Experience
6+ years
Certifications
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Delivery Hero
Team size
Growing team
Location
Berlin, Germany
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
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Senior Solutions Engineer
Berlin, Germany • Full Time