Aftersales Warranty Analyst

Function: Aftersales Contract: Full time Location: Pyms Lane, Crewe, CW1 3PL with flexible hybrid working Eligibility: Candidates must have the right to work in the UK without requiring visa sponsorship Be part of an extraordinary British brand. At Bentley, you’ll collaborate with industry-leading experts, build on a heritage of excellence, and define the next 100 years. Purpose of the Role Join the Aftersales team as an Aftersales Warranty Audit Analyst, where you’ll help to deliver Retailer Warranty audits across the Global Bentley Retailer network. You will be responsible for helping to deliver the annual Warranty Audit Plan, ensuring that all planned annual audits are completed to a high standard, and all results are communicated to all stakeholders, both in Crewe and at the relevant Retailer. You will identify training needs and associated action plans as a result of these audits and deliver them to the Retailer network. Reporting to the Warranty, Analytics & Governance Manager, your main responsibilities include: - Ensure delivery of approximately 50 audits per year across the UK, Europe, Middle East and Asia Pacific. - Apply statistical analysis and modelling to assess warranty cost risks and vehicle programme impacts - Translate complex data into clear, board-level reporting to support warranty cost optimisation decisions - Liaise with counterparts in Group in addition to the Bentley Importer Network in China, America and Japan - Analyse and summarise key insights, identifying trends and recommending performance improvements in both Warranty and other areas of Aftersales. - Make proposals and have input into centralised training activities and the Global Warranty Policy About the Team The Warranty, Analytics & Governance team sits with the Aftersales department, reporting directly to the Aftersales Director. The team is responsible for Bentley’s Global Warranty Policy, Process and ensuring that the annual Warranty budget is delivered through monitoring trends, controls and identifying cost saving opportunities. The team is also responsible for Aftersales data analysis and reporting including KPI creation. In addition, the team is also responsible for the Governance of Aftersales including budget management, risk management and strategic project management. About you – Skills and Experience - Strong numeracy, analytical and problem-solving skills, with a track record of using a structured and creative approach to generate insights - Experience using tools such as PowerBI, Snowflake, Tableau, KNIME or programming languages such as VBA, Python or SQL advantageous - Clear and confident communicator, able to present complex information to stakeholders at all levels - Proven ability to manage workloads independently, know when to escalate, prioritise effectively and deliver to deadlines in dynamic environments - Customer-focused, with a strong commitment to delivering excellent service and satisfaction - Advanced user of Excel, PowerPoint and Word - Willingness to travel overseas for weeklong periods What Bentley Offers - Flexible working hours - Hybrid working options - 35 days annual leave inclusive of UK bank holidays - Progression pathways and programmes, mentoring, and study support opportunities available - Optional car lease scheme with discounted access to brand new VW Group cars (VW, Seat, Skoda, Audi) up to every six months - Health and life assurance benefits providing up to five times annual salary - Annual salary reviews and competitive bonus scheme - Contributory pension scheme – you put in 6% we put in 10% - Access to a wide range of resources to support your health and well-being including an online GP, the choice to join BUPA health plans, a mental health counsellor, and onsite physio - Paid volunteering days dedicated to community giving - Discounts portal offering direct discounts, cashback offers or voucher savings from a wide range of retailers. The Bentley Campus Our Crewe campus offers unrivalled facilities including green spaces, free parking, an onsite restaurant, coffee shops, rest & relaxation rooms and sports facilities. #BelongingAtBentley We bring people together through a shared purpose, a place of integrity, where everyone has a voice with influence and individuality is celebrated. We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people. Beyond100+ Bentley’s bold vision to create the next experience benchmark in performance and luxury for generations to come. It represents how we lead change that contributes to the long-term success of our brand. Designed, developed, and built at our headquarters in Crewe, our models offer ever evolving experiences that blend craftmanship, innovation, and sustainability. Join us as we advance the boundaries of excellence. Posting start date: 11th September 2026 Closing date: 25th September 2026 #LI-CH1