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OHOmaha's Henry Doorly Zoo & Aquarium
Omaha's Henry Doorly Zoo & AquariumLeisure & Entertainment

Information Technology Support Specialist

Location

Omaha, Nebraska, United States

Work type

Onsite

Employment

Full Time

Experience

1-2 years

Compensation

$18 per hour

Posted

3h ago

Summary and responsibilities

Role overview

Summary

The IT Support Specialist provides tier 1 service desk support for IT-related issues and requests across the Omaha Zoological Society, including the Henry Doorly Zoo and Aquarium and Lee G. Simmons Wildlife Safari Park. This role involves troubleshooting hardware, software, audio/visual, and network issues, managing ticket queues, and delivering excellent customer service.

The IT Support Specialist (tier 1) serves as the first point of contact for IT-related issues and requests across all functions under the Omaha Zoological Society, including the Henry Doorly Zoo and Aquarium and Lee G. Simmons Wildlife Safari Park. This role provides tier 1 service desk support, managing the incoming requests, ticket queues, resolving issues within scope, and escalating or dispatching IT Support Analysts (tier 2) when appropriate. The IT Support Specialist is committed to delivering excellent customer service and maintaining a positive, professional experience for every guest and staff interaction. This role requires a balance of foundational technical knowledge, excellent problem-solving skills, and a strong customer-service mindset. The ideal candidate will diagnose, troubleshoot, and resolve routine hardware, software, audio/visual and network issues efficiently. Additionally, this position will assist IT Support Analysts (tier 2) with installation and maintenance of zoo networks and peripheral equipment, as well as general support of users’ software and hardware needs. This position reports to the Director of IT Networks and Systems.

Duties and Responsibilities/Essential Functions (include but not limited to):

  • Assist with the installation, configuration, and maintenance of computer workstations, printers, and network devices.

  • Provide expedited response to point-of-sale issues to maintain maximum up time.

  • Respond to the needs and questions of end users; troubleshoot, diagnose, and fix hardware and/or software problems (this can include both PC and Apple platforms).

  • Maintain user accounts on the domain and provide access to network resources.

  • Support zoo staff use of Microsoft Office 365.

  • Interface with other zoo departments and vendors to report and resolve software and hardware issues; develop solutions consistent with organizational objectives.

  • Provide instruction and guidance on proper use of computer equipment, software, and phones.

  • Organize and schedule updates to system software and device drivers.

  • Maintain records of issues, resolutions, and maintenance schedules.

  • Assist with the maintenance and use of audio/visual systems.

  • Assist tier 2 support as needed.

  • Perform other duties as assigned by manager.

Knowledge, Skills, and Abilities:

  • Technical knowledge of computer hardware.

  • Knowledge of both PC and Apple platforms.

  • Knowledge of Microsoft Windows operating system and Office 365.

  • Basic knowledge of network hardware and cabling.

  • Commitment to excellence and high standards.

  • Strong written and oral communication skills.

  • Ability to manage priorities and workflow.

  • Ability to work independently and as a member of a team.

  • Proven ability to handle multiple projects and meet deadlines.

  • Ability to deal effectively with a diverse group of individuals at all organizational levels.

  • Good judgment with the ability to make sound and timely decisions.

Required Qualifications:

  • Associate degree in information technology, information systems, or computer science, or 1-2 years of related experience.

  • Candidates will be required to pass a pre-employment background check, drug test, and possess a valid driver’s license with a good history.

Work Environment/Physical Demands:

  • Professional office environment.

  • Light physical effort with occasional lifting of 25 to 50 pounds.

  • Keyboarding and desk work for long periods of time.

  • Mobility to physically assess technology activities in various locations across the zoo, aquarium, or safari park, possibly in inclement weather.

  • Scheduled weekend and after-hours/special event work.

Updated 3h ago

Candidate fit

Skills and qualifications

Additional skills

Computer Hardware • 1+ yrs
PC Platforms • 1+ yrs
Apple Platforms • 1+ yrs
Microsoft Windows OS • 1+ yrs
Microsoft Office 365 • 1+ yrs
Network Hardware • 1+ yrs
Problem-solving • 1+ yrs
Customer Service • 1+ yrs

Experience

1-2 years

How this role is positioned

Role classification

Job domains

Operations

Industries

Wildlife & Conservation

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

$18 per hour

VisibilityShared on listing
CurrencyUSD
PeriodHourly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationOmaha, Nebraska, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh8/10
physicalLow4/10
cognitiveMedium7/10
executionHigh8/10
creativityMedium5/10
uncertaintyMedium6/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

Omaha's Henry Doorly Zoo & Aquarium

Team size

Growing team

Location

Omaha, Nebraska, United States

The IT Support Specialist (tier 1) serves as the first point of contact for IT-related issues and requests across all functions under the Omaha Zoological Society, including the Henry Doorly Zoo and Aquarium and Lee G. Simmons Wildlife Safari Park.

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Information Technology Support Specialist

Omaha, Nebraska, United StatesFull Time