Zoo Hospital Manager
Location
Memphis, Tennessee, United States
Work type
Onsite
Employment
Full Time
Experience
5-10 years
Compensation
$57K - $57K per year
Posted
3h ago
Summary and responsibilities
Role overview
Summary
The Zoo Hospital Manager provides administrative and practice management for the Veterinary Department, leading Veterinary Technicians and Assistants. This role ensures efficient animal care, medical support, and hospital operations, fostering a collaborative culture and continuous improvement.
Zoo Hospital Manager
The Zoo Hospital Manager oversees the administrative and operational management of the Veterinary Department. This role provides leadership to Veterinary Technicians and Veterinary Assistants, ensuring high-quality animal care, efficient hospital operations, regulatory compliance, and effective team performance.
As a member of the hospital leadership team, the manager promotes collaboration, accountability, continuous improvement, and effective communication across departments while supporting exceptional patient care and employee engagement.
Essential Responsibilities
Manage veterinary department administration, including purchasing, inventory control of pharmaceuticals and medical supplies, invoice processing, budget tracking, equipment maintenance schedules, and service contracts.
Improve hospital workflows, communication, safety practices, and operational efficiency.
Oversee hospital safety programs, including OSHA compliance, hazardous waste disposal, radiation safety, biosecurity, and infection control.
Support recruitment, onboarding, training documentation, and employee performance management.
Supervise Veterinary Technicians and Veterinary Assistants by coordinating schedules, assigning resources, coaching staff, and managing performance.
Coordinate facility work requests, veterinary support for animal shipments and research, visitor requests, and hospital tours.
Ensure proper purchasing, storage, and tracking of controlled substances.
Participate in inspections and maintain compliance with USDA, DEA, state veterinary regulations, AZA accreditation standards, and institutional policies.
Assist with preventive medicine documentation and implementation.
Collaborate with departments throughout the organization to support veterinary operations.
Provide laboratory or animal husbandry assistance as needed.
Minimum Qualifications
Bachelor's degree in a relevant field or equivalent experience.
Five or more years of experience as a Veterinary Technician, Veterinary Assistant, or Zookeeper.
Strong problem-solving abilities with a solution-oriented mindset.
Demonstrated leadership and team-building skills.
Excellent written, verbal, and interpersonal communication skills.
Preferred Qualifications
Experience managing veterinary operations and personnel.
Registered Veterinary Technician (RVT) credential or extensive husbandry experience.
Core Competencies
Leadership and staff development
Conflict resolution
Change and project management
Written and verbal communication
MS Office and medical record software proficiency
Recordkeeping and reporting
Analytical problem solving
Stress management and professionalism
Emotional intelligence
Supervision
Directly supervises Veterinary Technicians and Veterinary Assistants through scheduling, coaching, performance management, conflict resolution, and employee development.
Reporting
Reports to the Chief Zoological Officer.
Work Schedule
Full-time exempt position averaging approximately 40 hours per week. Requires flexibility to work weekdays, weekends, holidays, and respond to after-hours medical emergencies.
Work Environment
Work is performed in both the veterinary hospital and zoo grounds, including indoor clinical areas and outdoor animal care spaces. Exposure to varying weather conditions may occur.
Physical Requirements
Frequent standing, walking, bending, lifting, and sitting. Ability to lift up to 50 pounds and safely operate equipment while assisting with animal care.
Additional Requirements
At least 21 years old
Valid driver's license
Current automobile insurance
Successful background, drug, TB, and motor vehicle record screenings
Updated 3h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
5-10 years
Certifications
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$57K - $57K per year
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Memphis Zoological Society
Team size
Growing team
Location
Memphis, Tennessee, United States
The Memphis Zoological Society operates the Memphis Zoo, a non-profit organization dedicated to animal care, conservation, and providing a world-class experience. They prioritize diversity, inclusion, and a healthy work environment.
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Zoo Hospital Manager
Memphis, Tennessee, United States • Full Time