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Regional hiringpublishedExternal employer
MZMemphis Zoological Society
Memphis Zoological SocietyZoological Park

Zoo Hospital Manager

Location

Memphis, Tennessee, United States

Work type

Onsite

Employment

Full Time

Experience

5-10 years

Compensation

$57K - $57K per year

Posted

3h ago

Summary and responsibilities

Role overview

Summary

The Zoo Hospital Manager provides administrative and practice management for the Veterinary Department, leading Veterinary Technicians and Assistants. This role ensures efficient animal care, medical support, and hospital operations, fostering a collaborative culture and continuous improvement.

Zoo Hospital Manager

The Zoo Hospital Manager oversees the administrative and operational management of the Veterinary Department. This role provides leadership to Veterinary Technicians and Veterinary Assistants, ensuring high-quality animal care, efficient hospital operations, regulatory compliance, and effective team performance.

As a member of the hospital leadership team, the manager promotes collaboration, accountability, continuous improvement, and effective communication across departments while supporting exceptional patient care and employee engagement.

Essential Responsibilities

  • Manage veterinary department administration, including purchasing, inventory control of pharmaceuticals and medical supplies, invoice processing, budget tracking, equipment maintenance schedules, and service contracts.

  • Improve hospital workflows, communication, safety practices, and operational efficiency.

  • Oversee hospital safety programs, including OSHA compliance, hazardous waste disposal, radiation safety, biosecurity, and infection control.

  • Support recruitment, onboarding, training documentation, and employee performance management.

  • Supervise Veterinary Technicians and Veterinary Assistants by coordinating schedules, assigning resources, coaching staff, and managing performance.

  • Coordinate facility work requests, veterinary support for animal shipments and research, visitor requests, and hospital tours.

  • Ensure proper purchasing, storage, and tracking of controlled substances.

  • Participate in inspections and maintain compliance with USDA, DEA, state veterinary regulations, AZA accreditation standards, and institutional policies.

  • Assist with preventive medicine documentation and implementation.

  • Collaborate with departments throughout the organization to support veterinary operations.

  • Provide laboratory or animal husbandry assistance as needed.

Minimum Qualifications

  • Bachelor's degree in a relevant field or equivalent experience.

  • Five or more years of experience as a Veterinary Technician, Veterinary Assistant, or Zookeeper.

  • Strong problem-solving abilities with a solution-oriented mindset.

  • Demonstrated leadership and team-building skills.

  • Excellent written, verbal, and interpersonal communication skills.

Preferred Qualifications

  • Experience managing veterinary operations and personnel.

  • Registered Veterinary Technician (RVT) credential or extensive husbandry experience.

Core Competencies

  • Leadership and staff development

  • Conflict resolution

  • Change and project management

  • Written and verbal communication

  • MS Office and medical record software proficiency

  • Recordkeeping and reporting

  • Analytical problem solving

  • Stress management and professionalism

  • Emotional intelligence

Supervision

Directly supervises Veterinary Technicians and Veterinary Assistants through scheduling, coaching, performance management, conflict resolution, and employee development.

Reporting

Reports to the Chief Zoological Officer.

Work Schedule

Full-time exempt position averaging approximately 40 hours per week. Requires flexibility to work weekdays, weekends, holidays, and respond to after-hours medical emergencies.

Work Environment

Work is performed in both the veterinary hospital and zoo grounds, including indoor clinical areas and outdoor animal care spaces. Exposure to varying weather conditions may occur.

Physical Requirements

Frequent standing, walking, bending, lifting, and sitting. Ability to lift up to 50 pounds and safely operate equipment while assisting with animal care.

Additional Requirements

  • At least 21 years old

  • Valid driver's license

  • Current automobile insurance

  • Successful background, drug, TB, and motor vehicle record screenings

Updated 3h ago

Candidate fit

Skills and qualifications

Additional skills

Leadership • 1+ yrs
Project Management • 1+ yrs
Inventory Management • 1+ yrs
Budget Tracking • 1+ yrs
OSHA Compliance • 1+ yrs
Medical Record Keeping Software • 1+ yrs
Conflict Resolution • 1+ yrs
Problem Solving • 1+ yrs

Experience

5-10 years

Certifications

Valid driver’s license • Required

How this role is positioned

Role classification

Job domains

Operations

Industries

Wildlife & Conservation

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

$57K - $57K per year

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationMemphis, Tennessee, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh9/10
physicalMedium5/10
cognitiveHigh8/10
executionHigh8/10
creativityMedium7/10
uncertaintyMedium6/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

Memphis Zoological Society

Team size

Growing team

Location

Memphis, Tennessee, United States

The Memphis Zoological Society operates the Memphis Zoo, a non-profit organization dedicated to animal care, conservation, and providing a world-class experience. They prioritize diversity, inclusion, and a healthy work environment.

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Zoo Hospital Manager

Memphis, Tennessee, United StatesFull Time