Tech Ops Executive
Location
Mumbai, India
Work type
Onsite
Employment
Full Time
Experience
0-1 years
Compensation
₹3L - ₹4L per year
Posted
3h ago
Summary and responsibilities
Role overview
Summary
This role involves managing and maintaining the LeadSquared CRM platform, providing internal technology support, analyzing AI-generated call data and chatbot performance, and preparing various reports and business insights to support decision-making and operational efficiency.
Key Responsibilities:
Manage and maintain the LeadSquared CRM platform, ensuring data accuracy, system hygiene, and process compliance
Create, update, and optimize workflows, automations, forms, reports, and dashboards within the CRM
Collaborate with business teams to understand requirements and implement effective CRM solutions
Identify and implement improvements to enhance operational efficiency through CRM optimization
Act as the first point of contact for internal technology-related hardware and software support requests
Manage and resolve internal tickets while coordinating with stakeholders for timely issue resolution
Document processes, solutions, and best practices for internal reference
Analyze AI-generated call recordings, transcripts, and insights to monitor performance and identify improvement areas
Evaluate chatbot performance, conversation flows, and user interactions to enhance engagement and resolution rates
Work with vendors and internal teams to implement improvements in conversational AI tools
Prepare dashboards, reports, and business insights using available tools
Analyze operational data and metrics to identify trends and support decision-making
Assist management with ad-hoc data requests, reporting, and process reviews
Other requirements:
Bachelor’s degree in engineering (BE/BTech) with strong technical aptitude
0–1 year of experience; freshers with relevant skills are welcome
Strong analytical thinking and problem-solving abilities
High attention to detail and process-oriented mindset
Good communication and stakeholder management skills
Ability to handle multiple tasks and work across teams
Curiosity and willingness to learn new technologies
Familiarity with CRM tools such as LeadSquared, Salesforce, HubSpot, or Zoho CRM
Proficiency in Excel and Google Sheets
Basic understanding of APIs, integrations, and automation tools
Familiarity with AI tools, chatbots, and conversational analytics
Basic knowledge of SQL and reporting/dashboarding tools is a plus
Updated 3h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-1 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
₹3L - ₹4L per year
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Zell Education
Team size
Growing team
Location
Mumbai, India
Zell Education is an education initiative set up to act as a facilitation centre for the Association of Chartered Certified Accountants (ACCA) and professionals with professional qualifications, with its registered office situated in Mumbai, India.
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Tech Ops Executive
Mumbai, India • Full Time