Director, Internal Communications
Location
Berlin, Germany
Work type
Onsite
Employment
Full Time
Experience
8+ years
Compensation
Compensation not disclosed
Posted
4d ago
Summary and responsibilities
Role overview
Summary
As the Director of Internal Communications at Delivery Hero, you will lead the internal communications function, defining the corporate narrative and strategy to drive clarity, alignment, and engagement. This leadership role involves advising senior leadership, managing a dedicated team, and personally crafting critical communications.
We are on the lookout for a Director, Internal Communications to join the People & Culture team on our journey to always deliver amazing experiences.
As the Director of Internal Communications, you will lead the internal communications function at Delivery Hero, defining the overall corporate narrative, structure, and governance to drive clarity, alignment, and engagement across our organisation.
Reporting to the Senior Director, People & Culture, you will act as a strategic advisor to senior leadership. This is a Director-level leadership role designed for a "manager of a function" who seamlessly bridges the gap between high-level strategic planning and hands-on execution. You are someone who can set the vision for our internal channels, coach a dedicated team, and roll up your sleeves to personally craft critical communications when the situation demands it.
Strategy & Narrative Ownership: Define, own, and execute the internal communications strategy and narrative, ensuring absolute alignment with Delivery Hero's core business priorities.
Executive Advisory & Crisis Support: Act as a trusted strategic advisor to senior leadership on internal positioning and organisational changes. Personally craft high-stakes communication materials and develop robust manager enablement toolkits for complex or crises.
Functional Leadership: Lead, mentor, and develop the Internal Communications team, optimising the function's operating model, workflows, and process efficiencies.
Company-Wide Moments: Own and oversee major corporate communication touchpoints, including All Hands, strategic business updates, People Communications, and large-scale transformation topics.
Governance & Channel Excellence: Establish and enforce clear communication governance, messaging frameworks, and channel strategies (e.g., Slack, Allhands) across the organisation to ensure consistency and transparency.
Cross-Functional Collaboration: Partner closely with External Communications, Employer Branding, HR, and Legal to ensure a seamless alignment between internal reality and external brand messaging.
Data-Driven Optimisation: Define key success metrics to continuously measure, evaluate, and improve the effectiveness of internal communication channels and campaigns.
What you need to be successful
Proven Track Record: 8+ years of experience in Corporate Communications, with a deep specialisation in Internal Communications within a fast-paced, global, or scaled environment.
Director Leadership Mindset: Proven experience as a "manager of a function." You are highly comfortable making autonomous operational decisions, improving departmental processes, and coaching team members to success.
Strategic Execution: Demonstrated ability to move seamlessly from high-level strategic planning to tactical, hands-on oversight and content creation.
Master Storyteller: Exceptional capability to craft compelling, transparent, and culturally aligned narratives tailored to a highly diverse, international employee base.
Hands-on Capability: A "roll up your sleeves" attitude. You possess the elite writing and editing skills required to personally draft sensitive executive communications or toolkits on short notice.
Stakeholder & Crisis Management: Strong executive presence with the ability to influence and advise C-level stakeholders, navigate cross-functional complexities (HR, Legal, PR), and maintain composure under pressure.
Project Management: Exceptional organisational skills to manage multiple complex, high-visibility workstreams simultaneously.
Language: Native-level or completely fluent, with exceptional written and verbal communication skills in English.
Updated 4d ago
Candidate fit
Skills and qualifications
Additional skills
Experience
8+ years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Delivery Hero
Team size
Growing team
Location
Berlin, Germany
Delivery Hero is seeking a Director, Internal Communications to join their People & Culture team. This role focuses on defining the corporate narrative, structure, and governance to drive clarity, alignment, and engagement across the organization.
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Director, Internal Communications
Berlin, Germany • Full Time