Customer Support Engineer
Location
Pushkar, Rajasthan, India
Work type
Remote
Employment
Internship
Experience
0-1 years
Compensation
₹10K - ₹10K per month
Posted
15h ago
Summary and responsibilities
Role overview
Summary
This internship involves being the first point of contact for merchants facing issues with FlexyPe's e-commerce infrastructure, diagnosing problems, and providing solutions. The role requires learning the product suite thoroughly, onboarding new merchants, and collaborating with the engineering team to report bugs and suggest improvements.
About Flexy Pe
Flexy Pe is the full-stack infrastructure for e Commerce — powering identity, cart, checkout, and post-purchase experiences for 500+ D2 C brands.
We process ₹300 Crores+ GMV, have a 100 M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team.
We're now entering our next growth phase and need engineers who can sit at the intersection of technology and customer experience — people who can debug a Shopify integration at 11 AM and walk a merchant through their analytics dashboard at 2 PM.
If you studied engineering but don't want to sit in a cubicle writing code nobody sees — if you want to actually talk to real businesses, solve real problems, and understand how products work from the inside — this is your role.
What You'll Actually Do
Be the first responder when merchants hit issues — checkout not loading, coupons not applying, payment method missing, pixel not firing, orders not syncing. You diagnose it, not just document it.
Learn Flexy Pe's entire product suite (Checkout, Flexy Pass, Flexy Cart) inside out. Within 30 days, you should know the product better than most merchants know their own store.
Onboard new merchants — set up their checkout configuration, test every coupon, verify every payment method, check every button on every device, and take them live. You own the checklist. Zero errors at go-live is your standard.
Sit in Whats App merchant groups and be the person who responds fast, resolves faster, and makes the merchant feel like they have a dedicated tech team behind them.
Collaborate directly with the engineering team — translate merchant complaints into actionable bug reports with steps to reproduce, screenshots, console logs, and device info. Bad bug reports waste engineering time. Good ones save days.
Spot patterns. If 5 merchants report the same issue in a week, you flag it before anyone asks. If a feature is confusing every new merchant during onboarding, you write it up and suggest a fix.
Who Should Apply
You have a B.E./B.Tech degree (any branch) or are in your final year.
You understand how websites work — HTML, CSS, browser dev tools, APIs, basic debugging. You don't need to be a coder, but you need to think like one.
You've used Shopify, Woo Commerce, or any e Commerce platform — even if it was just setting up a test store out of curiosity.
Bonus if you've worked with payment gateways (Razorpay, Cashfree, Stripe) or understand what a webhook is.
You communicate clearly in English — written and verbal. When you explain something to a merchant, they understand it the first time. No jargon dumps, no "please try again later."
You're genuinely interested in e Commerce, D2 C, and startups — not just looking for any internship to fill your resume. We'll know the difference in the interview.
You're fast. Merchant issues don't wait for business hours.
What You Get
₹10,000 Stipend Monthly
Full-time conversion (performance based) at ₹5-8 LPA after 6 months
Hands-on exposure to checkout, payments, identity networks, and D2 C economics
Direct access to founders — 15-person team, no layers, your work touches revenue from week 2
Be at the comfort of your own home, it is a remote role.
What You Won't Get
A slow ramp-up — Week 1 is training, Week 2 you're on real merchants
Weekends off — Monday to Saturday, Sundays are yours
The "just an intern" tag — you do the same work as full-time from day one
Apply only if you can commit 6 months, 6-8 hours daily, Monday to Saturday. No exceptions — we're building a team, not filling a seat.
Updated 15h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-1 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Internship
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
₹10K - ₹10K per month
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
FlexyPe
Team size
Growing team
Location
Pushkar, Rajasthan, India
Flexy Pe is the full-stack infrastructure for e Commerce — powering identity, cart, checkout, and post-purchase experiences for 500+ D2 C brands. We process ₹300 Crores+ GMV, have a 100 M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team.
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Customer Support Engineer
Pushkar, Rajasthan, India • Internship