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AIASPIRE IITB Research Park Foundation
ASPIRE IITB Research Park FoundationResearch & Development

Information Technology Support Intern

Location

Mumbai, India

Work type

Onsite

Employment

Internship

Experience

0-1 years

Compensation

Compensation not disclosed

Posted

3d ago

Summary and responsibilities

Role overview

Summary

The Information Technology Support Intern will provide technical support and maintain the organization's IT infrastructure. This role involves troubleshooting hardware, software, network, and user-related issues, ensuring smooth day-to-day IT operations, and delivering timely support to employees. The internship duration is six months.

About Aspire - IITB Research Park Foundation (IITBRPF):

In 2016, the Ministry of Education entrusted IIT Bombay with a pivotal mission: to establish the Research Park within the sprawling campus in Powai, Mumbai. This led to the creation of ASPIRE – the IIT Bombay Research Park Foundation, a non-profit organisation dedicated to catalysing innovation and research with real-world impact.

Inspired by globally successful research park models, ASPIRE (Applied Science Park for Innovation Research & Entrepreneurship) emerges as the epicenter, that connects knowledge, expertise, and resources seamlessly, fostering a strong and collaborative industry-academia ecosystem with a global outlook.

We cultivate R&D partnerships which evolve into a thriving innovation hub, advancing technologies with meaningful societal impact. Our industry-centric workspaces facilitate collaborative development, while students gain invaluable corporate research exposure, enriching the nation’s talent pool. It’s a dynamic ecosystem where academia, industry, and students converge to drive innovation and uphold academic excellence.


Job Description:

We are seeking a proactive and customer-focused Information Technology Support Intern to provide technical support and maintain the organization's IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware, software, network, and user-related issues, ensuring smooth day-to-day IT operations, and delivering timely support to employees. The internship duration will be for six months.


Roles and Responsibilities:

Technical Support

  • Provide first-level and second-level technical support to end users for hardware, software, network, and application-related issues.

  • Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.

  • Troubleshoot operating system, email, and application issues.

  • Assist users with password resets, account management, and access-related requests.

  • Maintain and update IT support tickets and ensure timely resolution.

Network & Infrastructure Support

  • Monitor and support LAN, WAN, Wi-Fi, VPN, and internet connectivity.

  • Assist in configuring and maintaining network devices such as switches, routers, and access points.

  • Support server administration activities, including user management and basic troubleshooting.

  • Coordinate with vendors and service providers for issue resolution and maintenance activities.

System Administration

  • Manage user accounts and permissions in Active Directory, Microsoft 365, Google Workspace, or other enterprise platforms.

  • Install software updates, patches, and security configurations.

  • Support backup and recovery processes.

  • Ensure endpoint security measures are implemented and maintained.

Asset Management

  • Maintain inventory of IT hardware, software licenses, and accessories.

  • Track asset allocation, movement, and disposal.

  • Ensure proper documentation of IT assets and configurations.

Documentation & Compliance

  • Maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles.

  • Ensure compliance with IT policies, security standards, and organizational procedures.

  • Assist in IT audits and compliance-related activities.


Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.

  • Strong knowledge of Windows and macOS operating systems.

  • Experience with Microsoft 365, Google Workspace, and email systems.

  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

  • Familiarity with Active Directory and user administration.

  • Experience with IT ticketing systems and remote support tools.


Skills and Expertise:

  • Strong troubleshooting and problem-solving abilities.

  • Excellent verbal and written communication skills.

  • Customer-service-oriented approach.

  • Ability to prioritize and manage multiple support requests.

  • Attention to detail and documentation skills.

  • Ability to work independently and collaboratively within a team.

Updated 3d ago

Candidate fit

Skills and qualifications

Additional skills

Technical Support • 1+ yrs
Troubleshooting • 1+ yrs
Network Support • 1+ yrs
System Administration • 1+ yrs
Windows OS • 1+ yrs
Microsoft 365 • 1+ yrs
Active Directory • 1+ yrs
Problem-solving • 1+ yrs

Experience

0-1 years

How this role is positioned

Role classification

Job domains

Software Engineering

Industries

Technology & IT

Employment

Internship

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationMumbai, India
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleMedium7/10
physicalLow3/10
cognitiveMedium7/10
executionHigh8/10
creativityLow4/10
uncertaintyMedium5/10
communicationMedium7/10

Context on the employer

Company snapshot

Company

ASPIRE IITB Research Park Foundation

Team size

Growing team

Location

Mumbai, India

In 2016, the Ministry of Education entrusted IIT Bombay with a pivotal mission: to establish the Research Park within the sprawling campus in Powai, Mumbai. This led to the creation of ASPIRE – the IIT Bombay Research Park Foundation, a non-profit organisation dedicated to catalysing innovation and research with real-world impact.

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Information Technology Support Intern

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